FAQ

FAQ

Frequently Asked Questions

Answers to common questions about working with us.

How does the connectivity procurement process work?
We audit your current connectivity, identify all available carriers in your area, and negotiate directly with them to get the best pricing. We cut out the middlemen — you pay the carrier’s price, not a marked-up version. You approve the final deal before anything is signed. We coordinate the installation and ensure delivery as promised.
Who owns the carrier relationships after you negotiate?
You do. We negotiate on your behalf, but the carrier contracts are in your name. We don’t insert ourselves between you and the carrier — we just get you the best price and then step back. If you ever want to renegotiate or change carriers, you’re free to do so.
How does the service shutoff feature work?
Our billing platform (MDUware/AceBill) integrates with your property management system. When a resident is flagged as delinquent (hasn’t paid rent or HOA fees), the platform can automatically or manually suspend their internet, TV, and smart home services. When they pay, services are restored. We set it up to match your lease terms and follow local regulations.
What does the pricing model look like?
Simple and transparent: a platform fee for the billing/management system plus a monthly management fee for our technology services. Everything is outlined in a multi-year contract — no surprises, no hidden costs, no per-resident surcharges. The exact fee depends on your property size, number of units, and scope of services deployed.
Do we have to use all your services, or can we pick and choose?
You can start with just connectivity procurement, just the billing platform, or just technology deployment — and add services over time. Many clients start with connectivity procurement and the billing platform, then add security, Wi-Fi, and smart home as they see the value. The multi-year contract covers whatever services you choose.
Can the billing platform integrate with our existing property management system?
Yes. MDUware/AceBill is designed to integrate with major property management systems. During the deployment process, we configure the integration with your specific PMS to enable automated billing, turning services on, and delinquency-based service shutoff. If you have a custom or less common PMS, we’ll assess compatibility during the free technology audit.
What happens if we want to end the contract early?
Multi-year contracts include defined termination terms. You own the carrier relationships and the network infrastructure — we don’t hold those hostage. The platform data is yours. Early termination terms are outlined in the service agreement and typically include a transition period where we help you migrate off the platform.
How long does deployment take?
It depends on the scope. Connectivity procurement and negotiation typically takes 2-4 weeks. Platform deployment takes 1-2 weeks. Full technology installation (cameras, access control, Wi-Fi, smart home) depends on property size — usually 2-8 weeks for a typical MDU property. We work around your schedule to minimize disruption to residents.
Are you a carrier or an ISP?
No. We’re a technology partner and advisor. We don’t sell connectivity or internet service — we help you procure it from carriers at the best price. We don’t compete with ISPs; we help ISPs deploy faster in MDU buildings. We’re agnostic and negotiate with all carriers to get you the best deal.
What areas do you serve?
We’re based in Manassas, VA, and serve properties nationwide. Our carrier negotiation and platform services are location-agnostic. On-site installation services are available across the continental US, with deployment teams organized by region.

Still Have Questions?

Call us at +1.202.747.1500 or send us a message — we’re happy to talk through your specific situation.

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